RETURN
Returns are acceptable with replacement of the products or reversal of full amount paid by the customer with 14 days of receipt of the product. However, returns are limited to following cases:
- In case of damaged or defective products: Do not worry, if upon delivery of the product, you find that the product is received in damaged condition immediately notify our Customer Care team at 0172-5099999 or info@deepayurveda.com, we will refund, or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products.
- In case of different product dispatched: Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care team at 0172-5099999 or info@deepayurveda.com. We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.
CANCELLATION
Cancellations are allowed without any question asked in case of orders with COD payment mode and for prepaid orders there will be a deduction of base fee charged from us by the payment processing merchant and remaining amount will be refunded. However, **it is allowed only till the time product is not shipped from our warehouses. Please contact our Customer Care team immediately at 0172-5099999 or info@deepayurevda.com to assist you in cancellation of the order.
Refund
We will initiate your refund within 3 working days of our confirmation. However, it may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.
Deep Ayurveda – International Return & Refund Policy
At Deep Ayurveda, we are committed to ensuring the highest standards of quality and customer satisfaction. Our products are crafted with care using classical Ayurvedic formulations, and we strive to deliver them safely to your doorstep, wherever you are in the world. Please read our international return and refund policy carefully before placing your order.
Returns & Refund Policy for International Orders:
Due to the nature of our Ayurvedic and wellness products, we do not accept returns or exchanges on international orders, except in the case of:
Wrong product shipped
Damaged product received
Product expired at the time of delivery
In any of the above cases, customers must notify us within 7 days of receiving the parcel by emailing support@deepayurveda.com with the following details:
Order number
Product photo
Unboxing video (if possible)
Description of the issue
Refunds
Once your claim is reviewed and approved, we will initiate a partial or full refund, or reship the product depending on the case. Refunds will be credited to the original payment method and may take 7-14 business days, depending on your bank/payment gateway.
Non-Refundable Conditions
Opened or used products
Delayed delivery due to customs clearance or international logistics issues
Orders returned due to incorrect shipping details provided by the customer
Change of mind or dissatisfaction with taste/smell, as Ayurveda is a natural and traditional system of medicine
Customs & Duties
Customers are responsible for any customs duties, import taxes, or regulatory requirements in their country. If a parcel is returned due to non-clearance at customs, only the product value (excluding shipping) may be refunded, depending on the product condition upon return.
Need Help?
For support related to international returns or refunds, feel free to contact our customer care: 📧 support@deepayurveda.com
📞 +91-172-5099999
We are here to ensure your Ayurvedic journey with Deep Ayurveda is smooth and satisfying!
*Deep Ayurveda reserve the right to change or update above policy at any time by placing a notice on the website. Such changes or updated shall be effective immediately upon posting to the website.